Frequently asked questions

Yes. Research peptides are legal to purchase and possess in Canada for legitimate research purposes. They are not controlled substances under the Controlled Drugs and Substances Act. They are not approved for human use as drugs or supplements.

Our products are sold strictly for in-vitro and laboratory research. They are not intended for human or animal consumption, and are not approved by Health Canada as drugs or supplements. By purchasing, you confirm you are acquiring them solely for research.

Almost everything is supplied as lyophilized (freeze-dried) powder in sealed vials. That is the standard form for peptide storage because it maximizes stability and shelf life. A small number of compounds ship as a ready-to-use liquid solution instead — L-Carnitine, for example, comes as a 10mL vial at 600mg per mL. The form is stated on the catalogue card and again on the product page, so you always know before you order.

Lyophilized peptides should be stored in a cool, dry place away from direct light. For long-term storage over months, a freezer is ideal. Once reconstituted, refrigerate and use within a reasonable timeframe. Most lyophilized peptides remain stable at room temperature for short periods during transit. Anything supplied as a liquid solution should go straight into the fridge on arrival, since it is already in solution and has no dry shelf life to fall back on.

Bacteriostatic water (bac water) is sterile water with 0.9% benzyl alcohol added, used to reconstitute lyophilized peptides for research. You can add it to any order from our catalogue. You do not need it for anything that ships as a liquid solution — those arrive ready to use.

Yes. Every product listing includes the CAS number, molecular formula, and molecular weight where applicable. We believe proper documentation is non-negotiable.

We ship Canada-wide via Canada Post with full tracking. We do not currently ship internationally.

Regular flat-rate takes 3 to 5 business days. Express, which is free on orders of CA$250 or more and available as an upgrade otherwise, takes 1 to 3 business days. Orders placed before noon EST on business days typically ship same day.

CA$20 flat rate on all orders. Free flat-rate shipping on orders of CA$150 or more. Orders of CA$250 or more get free Canada Post Express shipping.

Yes. All orders ship in plain, unmarked boxes with no logos, company name, or any indication of the contents visible on the outside.

Yes. You will receive an email with your Canada Post tracking number once your order ships. You can also view it any time in your account.

Interac e-Transfer and cryptocurrency (BTC, ETH, USDT). E-Transfer is the simplest option for most Canadian customers — auto-deposit is enabled, so payments clear within minutes and your order moves straight into the shipping queue. We do not currently accept credit or debit cards.

At checkout, select Interac e-Transfer. After placing your order you will get full instructions: send to orders@omegaresearch.ca and include your order number in the message field. Auto-deposit is enabled so no security question is needed. If your bank requires one anyway, use the question "What is our security word?" with the answer OMEGA.

Usually within minutes during business hours. Once we receive and confirm your payment, your order goes into the shipping queue immediately.

Not at the moment. Checkout currently offers Interac e-Transfer and cryptocurrency, and we are working on bringing card payments back. E-Transfer works from any Canadian bank account, takes about a minute, and clears faster than a card would.

Yes. Add 10 or more vials to your cart in any combination of products and you will automatically receive a 15% discount on your subtotal.

No, you can check out as a guest. Creating a free account lets you track your orders, earn loyalty points, and reorder with one click.

Logged-in customers earn 1 point for every $20 spent, which is 5% back. Points can be redeemed at checkout at a rate of 1 point to CA$1 off.

Sign in to your account at omegaresearch.ca/account to view all your orders and their current status. You will also receive email updates when your order ships.

Please email orders@omegaresearch.ca as soon as possible. We process orders quickly, so we cannot guarantee changes after submission, but we will do our best.

Yes. Any unopened item can be returned within 30 days of delivery for a full refund of the item price. Email orders@omegaresearch.ca with your order number to start a return. Return shipping is paid by the customer and the original shipping charge is not refunded. Full details are at omegaresearch.ca/returns.

Email us at orders@omegaresearch.ca with your order number and a description of the issue. We will make it right.